Everything your customers seewhen you're not in front of them.
The phone after you've shut. The message nobody got back to. The website at eleven at night. The promo they scrolled past on the couch. That's your business talking to people while you're somewhere else — and for most businesses it isn't really anybody's job, so mostly it isn't talking at all. We make it somebody's job: one company runs the lot, and nothing reaches a customer without your OK.
Four places your customers meet you without you.
Each one is a surface your business already has, whether anybody is looking after it or not. Start with the one that's costing you the most.
Mostly this isn't a new line in your week so much as a tidier version of one. Whatever these cost you today — an answering service, a texting tool, a web designer who's gone quiet, a designer per poster, or your own evenings — they come back under one roof, one relationship, one person to ring.
Your own app.
The four above are what your customers meet whether you build anything or not — the phone rings, they Google you, they scroll past you. An app is the one you choose to add: your name on their home screen, your offers, and booking or ordering from the couch.
It's a separate build with its own scope and its own timing, so it never holds up getting the rest working — and if you don't need one, we'll say so.
You don't check a screen. We send you the story.
Enquiries answered when there was nobody there to answer them.
That's the line at the top of the page, because it's the one that answers whether any of this was worth it. Everything else sits underneath it.
Once a month — fortnightly if you'd rather — a plain-English report lands in your inbox: what came in, what got answered, what got booked, and the short list of things that want a decision from you. It's written to be read in two minutes over a coffee, not studied.
There's nothing to log into and nothing to learn. Day to day the only thing you touch stays the same: you tap approve on your phone.
The first one is thin, and we'll say so — it's one month with nothing to hold it against. By the third you're reading a trend instead of a snapshot, and that's when it starts being worth something.
To you · monthly
Your month — March
Two minutes over a coffee. Nothing to log into.
The one that matters
Enquiries answered when nobody was there to answer them
XXWhat came in
XXCalls, messages and web enquiries, all counted in one place.
What got answered and booked
XXHow many turned into a booking, and how many are still open.
What needs you
XXThe short list — the ones nobody but you can decide.
What I'd do next month
XXOne or two plain suggestions, in a sentence each.
Want it fortnightly instead? Just say so.
Illustration — not a real report. The figures are shown as XX on purpose: yours will carry your own, and we're not going to invent somebody else's.
The guarantee
Don't-Pay-Unless-It's-Better: see your site before you pay — not clearly better than what you've got now? You don't pay and keep the preview. And if the phone answering and the follow-up aren't catching you leads in 30 days, I work free until they are.